Privacy Policy

At Vantage Move (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our shipping and logistics services, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

Create an account or request a quote
Book, send, or receive a shipment
Contact our customer support team
Subscribe to newsletters or promotional communications
Participate in surveys, promotions, or feedback requests

This information may include:

Contact details — name, email address, phone number, and physical address
Shipment details — sender and recipient names, addresses, contact information, and descriptions of shipped goods
Payment information — billing address and payment card or transaction details (processed securely through our payment providers; we do not store full card numbers)
Business information — company name, tax or business registration numbers, and customs documentation for commercial shipments
Identity documents — where required for customs clearance or regulatory compliance

1.2 Information Collected Automatically

When you visit our website or use our tracking tools, we may automatically collect:

Device and browser information — IP address, browser type, operating system, and device identifiers
Usage data — pages visited, links clicked, time spent on the site, and referring websites
Location data — approximate location derived from your IP address, or precise location if you enable location services (for example, to find nearby drop-off points)
Cookies and similar technologies — see Section 7 below

1.3 Information from Third Parties

We may receive information about you from:

Business partners, carriers, and agents in our logistics network
Customs and government authorities
Payment processors and fraud prevention services
Publicly available sources, where lawful

2. How We Use Your Information

We use your personal information to:

Provide our services — process bookings, arrange pickups and deliveries, provide tracking updates, and manage your account
Complete customs and regulatory requirements — prepare shipping documentation and comply with import/export laws
Process payments — bill for services, process refunds, and prevent fraudulent transactions
Communicate with you — send service notifications, delivery updates, and responses to your inquiries
Improve our services — analyze usage patterns, troubleshoot issues, and develop new features
Send marketing communications — share offers, news, and promotions, where you have consented or where otherwise permitted by law (you may opt out at any time)
Ensure safety and security — protect our network, prevent fraud, and screen shipments in accordance with applicable law
Comply with legal obligations — respond to lawful requests from courts, regulators, customs, and law enforcement authorities

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we rely on:

Performance of a contract — to provide the shipping services you request
Legal obligation — to meet customs, tax, security, and regulatory requirements
Legitimate interests — to operate, secure, and improve our business, where those interests are not overridden by your rights
Consent — for marketing communications and certain cookies, which you may withdraw at any time

4. How We Share Your Information

We do not sell your personal information. We may share it only as necessary with:

Carriers, agents, and delivery partners — to transport and deliver your shipments, including partners in destination countries
Customs and government authorities — as required for import/export clearance and regulatory compliance
Service providers — including payment processors, IT and cloud hosting providers, and customer support platforms, who process data on our behalf under contractual safeguards
Professional advisers — such as lawyers, auditors, and insurers, where necessary
Legal and safety purposes — when required by law, court order, or to protect the rights, property, or safety of Vantage Move, our customers, or others
Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your data

5. International Data Transfers

Because shipping is inherently international, your information may be transferred to and processed in countries other than your own, including countries where our carriers, partners, and service providers operate. Where required by law, we implement appropriate safeguards — such as contractual data protection clauses — to ensure your information receives adequate protection wherever it is processed.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, tax, customs, and accounting obligations (shipping records are often subject to mandatory retention periods)
Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you signed in and remember your preferences
Enable core site functionality such as quotes and tracking
Analyze site traffic and performance
Deliver relevant marketing, where permitted

You can manage or disable cookies through your browser settings, and where required by law, we will ask for your consent before placing non-essential cookies. Please note that disabling certain cookies may affect site functionality.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information, subject to legal retention requirements
Restrict or object to certain processing activities
Data portability — receive your data in a structured, commonly used format
Withdraw consent at any time, where processing is based on consent
Opt out of marketing — via the unsubscribe link in our emails or by contacting us
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframes required by applicable law and may need to verify your identity before acting on your request.

9. Data Security

We implement technical and organizational measures designed to protect your personal information, including:

Encryption of data in transit
Access controls and authentication for our systems
Regular security assessments and staff training
Contractual security obligations for our service providers

No method of transmission or storage is completely secure, but we work continuously to protect your information and will notify you and relevant authorities of any data breach as required by law.

10. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will post the updated policy on this page, revise the “Last Updated” date, and, where appropriate, notify you directly. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Vantage Move — Privacy Team Email: [contact@vantagemove.com]